Last Updated: November 2026
Thank you for shopping with us. We are committed to delivering your medicines and healthcare products safely, securely, and on time.
1. Order Processing
- Orders are processed after successful payment confirmation or order verification.
- Orders requiring a valid medical prescription will be processed only after prescription verification.
- Orders are generally processed within 1–2 business days.
- Orders placed on Sundays or public holidays may be processed on the next working day.
2. Shipping and Delivery Time
- Delivery timelines depend on the customer’s location and product availability.
- Standard delivery generally takes 3–7 business days.
- Delivery to remote locations may take additional time.
- Customers will receive order updates through SMS, email, or WhatsApp, where available.
3. Shipping Charges
- Shipping charges will be displayed during checkout before payment.
- Free delivery may be available for orders above the minimum purchase amount specified on our website.
- Additional delivery charges may apply to certain locations or special delivery requirements.
4. Prescription Medicines
- Prescription medicines will be dispatched only after verification of a valid prescription, wherever required.
- Customers must provide accurate prescription details and contact information.
- We reserve the right to hold or cancel orders if the prescription is invalid, incomplete, or cannot be verified.
5. Order Tracking
Once your order has been dispatched, tracking details will be shared through SMS, email, or WhatsApp, wherever available.
Customers can use the tracking details to check the delivery status of their orders.
6. Delivery Address
Customers are responsible for providing the correct and complete delivery address, contact number, and postal code.
We are not responsible for delivery delays caused by incorrect or incomplete address information.
7. Damaged or Incorrect Products
If you receive damaged, incorrect, or missing products, please contact our customer support team within 24 hours of delivery.
Please provide your order number and clear photographs of the product and packaging to help us investigate the issue.
8. Temperature-Sensitive Products
Certain medicines and healthcare products may require special storage or temperature-controlled transportation.
Such products will be shipped only where suitable storage and delivery arrangements are available.
9. Delivery Delays
Delivery may be delayed due to unforeseen circumstances such as weather conditions, transportation issues, public holidays, or other circumstances beyond our control.
We will make reasonable efforts to keep customers informed about significant delays.
10. Contact Us
For shipping-related questions or assistance, please contact our customer support team.
Email: info@castorfischer.com
Phone: +91-8129411888
Business Address: Castor and Fischer Pharma Pvt Ltd. IX/457D, Kallur Tower, North Chalakudy P.O. Thrissur – 680307 Kerala
