Last Updated: November 2026
At Castor and Fischer Pharma Pvt Ltd, accessible through our website, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.
1. Information We Collect
When you use our website, we may collect the following information:
- Full name
- Contact number and email address
- Billing and shipping address
- Order and purchase details
- Payment transaction details
- Prescription information, where applicable
- Other information voluntarily provided through contact forms or customer support.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and deliver customer orders.
- To verify prescriptions wherever required.
- To process payments and refunds.
- To communicate order confirmations and delivery updates.
- To provide customer support.
- To improve our website, products, and services.
- To prevent fraudulent transactions and unauthorized activities.
- To comply with applicable legal and regulatory requirements.
3. Payment Information
Payments made through our website may be processed by secure third-party payment gateways.
We do not store complete debit card, credit card, or banking credentials on our website. Payment information is handled by the respective payment service provider according to its security and privacy policies.
4. Prescription and Medical Information
For orders involving prescription medicines, we may collect and verify prescription details provided by customers.
Such information will be used only for order verification, fulfilment, customer support, and applicable legal compliance.
We take reasonable steps to protect prescription information from unauthorized access, disclosure, or misuse.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve website performance.
- Remember customer preferences.
- Maintain shopping cart information.
- Understand website traffic and visitor behaviour.
- Improve the overall shopping experience.
Customers can manage or disable cookies through their browser settings. However, some website features may not function properly if cookies are disabled.
6. Sharing of Personal Information
We do not sell or rent customers’ personal information to third parties.
We may share necessary information with trusted service providers, including:
- Delivery and courier partners.
- Payment gateway providers.
- Website hosting and technical service providers.
- Authorized business partners, where necessary.
- Government authorities or regulatory agencies when legally required.
Such sharing will be limited to what is reasonably necessary for the relevant purpose.
7. Data Security
We take reasonable technical and organizational security measures to protect customer information against unauthorized access, alteration, disclosure, or destruction.
However, no online platform or electronic transmission method can guarantee complete security.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, provide our services, resolve disputes, and comply with applicable legal and regulatory requirements.
9. Customer Rights
Subject to applicable laws, customers may:
- Request access to their personal information.
- Request correction of inaccurate information.
- Request deletion of personal information, where legally permitted.
- Withdraw consent where processing is based on consent.
- Raise concerns regarding the use of their personal information.
Certain information may need to be retained to meet legal obligations.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
Customers are encouraged to review the privacy policies of those websites before sharing personal information.
11. Children’s Privacy
Our website is not intended to collect personal information directly from children without appropriate authorization. Where required, orders and personal information relating to minors should be handled through their parent or lawful guardian.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.
Any updates will be published on this page with the revised effective date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Company Name: Castor and Fischer Pharma Pvt Ltd
Email: info@castorfischer.com
Phone: +91-8129411888
Address: Castor and Fischer Pharma Pvt Ltd. IX/457D, Kallur Tower, North Chalakudy P.O. Thrissur – 680307 Kerala
