Last Updated: November 2026
Welcome to Castor and Fischer Pharma Pvt Ltd. By accessing or using our website and purchasing products from us, you agree to comply with the following Terms & Conditions. Please read these terms carefully before placing an order.
1. General Terms
- These Terms & Conditions apply to all visitors and customers using our website.
- By accessing our website, you confirm that you have read and accepted these terms.
- We reserve the right to update or modify these terms at any time without prior notice.
- Continued use of our website after changes indicates acceptance of the updated terms.
2. Products and Services
- We offer medicines, healthcare products, Ayurvedic products, and other related items through our website.
- Product descriptions, images, prices, and availability are provided for customer information.
- Actual product packaging, colour, or appearance may vary from the images displayed.
- Product availability is subject to stock and supplier availability.
- We reserve the right to discontinue or modify any product or service.
3. Prescription Medicines
- Certain medicines require a valid prescription from a registered medical practitioner.
- Customers must upload or provide a valid prescription wherever required.
- Orders for prescription medicines will be processed only after appropriate verification.
- We reserve the right to reject or cancel orders if prescription details are invalid, incomplete, or insufficient.
- Customers must not purchase or use medicines without appropriate medical advice and authorization.
4. Customer Responsibilities
Customers agree to:
- Provide accurate name, contact number, email, and delivery address.
- Provide genuine and valid prescription details wherever required.
- Ensure that the information submitted during checkout is correct.
- Use purchased medicines responsibly and follow professional medical advice.
- Not misuse the website or engage in fraudulent activities.
5. Pricing and Payments
- All product prices are displayed in Indian Rupees (INR), unless otherwise stated.
- Prices may change without prior notice.
- Applicable taxes and delivery charges will be displayed during checkout.
- Orders are confirmed subject to successful payment or approved payment arrangements.
- Online payments are processed through authorized third-party payment gateways.
- We reserve the right to cancel orders in cases of pricing errors, payment issues, or suspected fraudulent transactions.
6. Order Confirmation and Cancellation
- Customers will receive an order confirmation after successful order placement.
- We reserve the right to accept, reject, or cancel orders due to product unavailability, prescription verification issues, pricing errors, or regulatory restrictions.
- Customers may request cancellation before the order is dispatched, subject to our cancellation policy.
- Orders already dispatched may not be eligible for cancellation.
7. Shipping and Delivery
- Delivery timelines depend on the customer’s location and product availability.
- Standard delivery generally takes 3–7 business days.
- Shipping charges, if applicable, will be displayed during checkout.
- Customers must provide accurate delivery details.
- We are not responsible for delays caused by courier services, weather conditions, or circumstances beyond our control.
- Certain products may have delivery restrictions based on applicable laws and transportation requirements.
8. Returns, Refunds and Replacements
- Returns and refunds are governed by our separate Refund & Return Policy.
- Medicines and healthcare products may be subject to specific return restrictions for safety and regulatory reasons.
- Damaged, incorrect, or missing products must be reported within the time specified in our Refund & Return Policy.
- Approved refunds will be processed through the original payment method or another mutually agreed method, as applicable.
9. Medical Disclaimer
- Information available on our website is intended for general informational purposes only.
- Product descriptions and information do not replace professional medical advice, diagnosis, or treatment.
- Customers should consult a qualified healthcare professional before using medicines.
- We do not guarantee that any product will diagnose, treat, cure, or prevent a particular medical condition.
- Always follow the dosage and usage instructions provided by a qualified healthcare professional.
10. Intellectual Property
All website content, including text, images, graphics, logos, designs, and other materials, belongs to Castor and Fischer Pharma Pvt Ltd. or its respective owners and is protected by applicable intellectual property laws.
Unauthorized copying, reproduction, distribution, or commercial use of website content is prohibited.
11. Limitation of Liability
We take reasonable steps to ensure the accuracy of product information and the quality of our services.
However, we shall not be responsible for losses arising from incorrect information provided by customers, improper use of products, unauthorized website access, or circumstances beyond our reasonable control, subject to applicable laws.
Nothing in these terms excludes any liability that cannot legally be excluded.
12. Privacy and Personal Information
Customer information is collected, processed, and protected in accordance with our Privacy Policy and applicable data protection laws.
By using our website, you acknowledge that your information may be processed for order fulfilment, payment processing, prescription verification, customer support, and legal compliance.
13. Prohibited Activities
Customers must not:
- Use the website for unlawful purposes.
- Submit false or misleading information.
- Upload forged or invalid prescriptions.
- Attempt unauthorized access to website systems.
- Engage in fraudulent purchases or payment activities.
- Copy or misuse website content without permission.
14. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in Kerala, India subject to applicable law.
15. Contact Information
For questions or concerns regarding these Terms & Conditions, please contact us:
Company Name: Castor and Fischer Pharma Pvt Ltd.
Email: info@castorfischer.com
Phone: +91-8129411888
Address: Castor and Fischer Pharma Pvt Ltd. IX/457D, Kallur Tower, North Chalakudy P.O. Thrissur – 680307 Kerala
